Help

There's a lot to take in when you get started with eChineseLearning. To help out, we've collected frequently asked questions that might be helpful for you.
(Apply for a free trial Chinese lesson or free assessment)
(Start, renew and cancel a subscription)
(Payment method and procedure)
(Schedule and cancel a lesson)
(Computer requirements for taking online Chinese classes)
Still have questions? Please contact our Academic Coordinators:
Toll Free Numbers (Mon.-Sun., 8am-5pm, Beijing Time):
U.S. & Canada: 1-800-791-9386 Hong Kong: 800-930-623
Australia: 1-800-779-835 Singapore: 800-101-3070
UK: 0-800-086-8969 Switzerland: 0-800-563-178
Russia: 810-800-2189-4011 Israel: 1-801-227-213
Germany: 0-800-180-0341 Italy: 800-596-375
Spain: 900-838-906 South Africa: 0-800-981-886
United Arab Emirates: 800-035-703-840 New Zealand: 0-800-002-128
France: 0-805-080-689  
Skype ID: service_eChineseLearning
Complete a request form to submit your inquiries. We will reply to you within one working day.
Sign up for a free trial now!
Get more information about our Chinese lessons through live chat
Get a FREE live 1-to-1 lesson and FREE e-books. Complete the form below:
Name:
E-mail:
Country:
Tel:
Testimonials
"eChineseLearning has helped me learn Mandarin easily and at my own pace. Both teachers and the support team have worked with me during the past two years. I worked with my one primary teacher and also four secondary teachers, all of whom have been wonderful and kept an eye on my progress and needs. The support team helps a lot as well in getting started and using the online environment. As an academic faculty member and researcher for over 30 years, I was very careful during my search for and selection of an instructional program to help me learn Mandarin. I found the one-to-one instruction using a Skype environment to provide a direct and important presence by the faculty members. I will continue to take Mandarin classes with eChineseLearning until I am fluent and can easily travel and work in China."
- CEO of Maxit Systems, Tucson, Arizona, USA Director of Research, BeaconWall Limited, Hong Kong, China
Sept. 20, 2012