Help

There’s a lot to take in when you get started with eChineseLearning. To help out, we’ve collected frequently asked questions that might be helpful for you.
help 5
(Apply for a free trial Chinese lesson or free assessment)
help 6
(Start, renew and cancel a subscription)
help 7
(Payment method and procedure)
help 8
(Schedule and cancel a lesson)
help 9
(Computer requirements for taking online Chinese classes)
Still have questions? Please contact our Academic Coordinators:

  • Toll Free Numbers (Mon.-Sun., 8am-5pm, Beijing Time):
  • U.S. & Canada: 1-800-791-9386 Hong Kong: 800-902-058
    Australia: 1-800-779-835 Singapore: 800-852-6935
    UK: 0-800-086-8969 Spain: 900-838-906
    France: 0-805-080-689 Germany: 0-800-180-0341
    U.S. & Canada: 1-800-791-9386
    Hong Kong: 800-902-058
    Australia: 1-800-779-835
    Singapore: 800-852-6935
    UK: 0-800-086-8969
    Spain: 900-838-906
    France: 0-805-080-689
    Germany: 0-800-180-0341
  • Email: service@echineselearning.com
  • Skype ID: service_eChineseLearning
  • Complete a request form to submit your inquiries. We will reply to you within one working day.






Student Feedback

“eChineseLearning has helped me learn Mandarin easily and at my own pace. Both teachers and the support team have worked with me during the past two years. I worked with my one primary teacher and also four secondary teachers, all of whom have been wonderful and kept an eye on my progress and needs. The support team helps a lot as well in getting started and using the online environment. As an academic faculty member and researcher for over 30 years, I was very careful during my search for and selection of an instructional program to help me learn Mandarin. I found the one-to-one instruction using a Skype environment to provide a direct and important presence by the faculty members. I will continue to take Mandarin classes with eChineseLearning until I am fluent and can easily travel and work in China.”
– CEO of Maxit Systems, Tucson, Arizona,USA; Director of Research, BeaconWall,Limited, Hong Kong, China
Sept. 20, 2017
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