Help

There's a lot to take in when you get started with eChineseLearning. To help out, we've collected frequently asked questions that might be helpful for you.

How Do I Start?

(Apply for a free trial Chinese lesson or free assessment)

Subscription

(Start, renew and cancel a subscription)

Billing and Payment

(Payment method and procedure)

Taking a Chinese Course

(Schedule and cancel a lesson)

Technical Requirements

(Computer requirements for taking online Chinese classes)
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Testimonials

"eChineseLearning has helped me learn Mandarin easily and at my own pace. Both teachers and the support team have worked with me during the past two years. I worked with my one primary teacher and also four secondary teachers, all of whom have been wonderful and kept an eye on my progress and needs. The support team helps a lot as well in getting started and using the online environment. As an academic faculty member and researcher for over 30 years, I was very careful during my search for and selection of an instructional program to help me learn Mandarin. I found the one-to-one instruction using a Skype environment to provide a direct and important presence by the faculty members. I will continue to take Mandarin classes with eChineseLearning until I am fluent and can easily travel and work in China."
- CEO of Maxit Systems, Tucson, Arizona, USA Director of Research, BeaconWall Limited, Hong Kong, China
Sept. 20, 2017
Still have questions? Please contact our Academic Coordinators:
  • Toll Free Numbers (Mon.-Sun. 8am-5pm, Beijing Time):
    • U.S. & Canada: 1-800-791-9386
    • Hong Kong: 800-930-623
    • Australia: 1-800-779-835
    • Singapore: 800-130-1652
    • UK: 0-800-086-8969
    • Switzerland: 0-800-563-178
    • Israel: 1-809-467-206
    • Germany: 0-800-180-0341
    • Italy: 800-596-375
    • Spain: 900-838-906
    • South Africa: 0-800-981-886
    • France: 0-805-080-689
    • New Zealand: 0-800-002-128
  • Email: service@echineselearning.com
  • Skype ID: service_eChineseLearning
  • Complete a request form to submit your inquiries. We will reply to you within one working day.