Hong Kong Toll Free:
800-930-623
(Mon.-Sun. 8am-5pm, Beijing Time)
UK Toll Free: 0-800-047-0963
(Mon.-Sun. 8am-5pm, Beijing Time)
Australia Toll Free: 1-800-779-835
(Mon.-Sun. 8am-5pm, Beijing Time)
U.S. & Canada Toll Free:
1-800-521-8065
(Mon.-Sun. 8am-5pm Beijing Time)
U.S. Local Phone:
(650) 515-3580
SKYPE:
service_eChineseLearning
MSN:
service@eChineseLearning.com
AIM:
eChineseLearning
Yahoo:
service_eChineseLearning
Google Talk:
eChineseLearning.service
E-mail Inquiries:
service@eChineseLearning.com
Subscription Terms and Conditions
Subscription is non-transferable and may not be sold or bartered.
Money-back Guarantee: Money-back guarantee is for first-time students only (renewal or upgrade does not apply). For those who pay the full amount in one payment, if you are not satisfied with our service, you can cancel your subscription within 1 month. Note that the one month period starts from the date of your payment (not the date of your first class). You will only be charged for the first month fee and we will refund the rest of the money, if applicable.
Pay in installments: If you choose to pay in installments, your payments will be billed at the beginning of your subscription and you will be automatically charged for the payment on the same date in the second, third or fourth (if applicable) month. Failure to complete the required installment payment will be considered breach of contract and your service will be discontinued immediately and your payment will not be refunded.
Cancellation: You may e-mail cancellation request to us at: service@eChineseLearning.com. Please include your login information as well as your name, and the e-mail address under which your account currently is registered.
Schedule lessons: You can take (up to) 2 private Chinese lessons every day, 7 days a week, (up to) 5 lessons per week, subject to availability of teachers. Students must schedule lessons at least 24 hours ahead of time. Students might have to book lessons at a time or choose a teacher that might not be their first choice. If you have any special requests, we will try our best to accommodate your needs.
eChineseLearning.com reserves the right to change the subscription Terms and Conditions without notice. Subscription may be revoked at any time for any reason by eChineseLearning.com.
